Legal
Privacy Policy
What we collect, why we collect it, who we share it with, and how to ask us to delete it. In plain English.
Who we are
ServerGuys is operated by ServerGuys Holding LLC, 17350 State Hwy 249 Ste 220, Houston, TX 77064. In this policy, "we" and "us" mean ServerGuys. Questions about privacy go to support@serverguys.us or (346) 517-0191.
What we collect
- When you contact us: the name, email, phone number, company, service of interest, and message you type into our contact form, or send us by email or phone.
- When you buy online: your name, email, billing address, and what you bought. Card payments are handled by our payment processor, Stripe. We never see or store your full card number.
- When you get support: your support emails and tickets, and notes our team adds while helping you.
- When we manage your IT: to do the work, our technicians may access your computers, accounts, and systems, including files and email stored on them. We only access what the job needs, and only for the services you hired us for.
- When you interact with us on social media: messages and comments you send to our Facebook, Instagram, or other pages. Those platforms also collect data under their own privacy policies.
This website
This website does not use advertising or analytics trackers, and it does not set cookies. Our billing portal and support portal use cookies only to keep you signed in. Like any website, our hosting provider records basic technical data (such as IP address and browser type) to keep the site running and secure.
How we use it
- To answer your questions and give you a quote.
- To provide the services you buy, and to support you.
- To bill you and keep the records the law requires.
- To tell you about changes to your service. We do not send marketing email unless you ask for it.
- To keep our systems and yours secure.
We do not sell your personal information, and we do not share it for other companies' advertising.
Who we share it with
Only the providers we use to run the business, and only what each one needs:
- Stripe, to process card payments.
- DreamHost, for our email.
- Cloudflare, to host this website and protect our network.
- Cal.com, if you book a consultation through our booking link.
- Software vendors you ask us to set up or manage for you, such as Microsoft 365.
Our billing system, support desk, and internal tools run on our own servers. We also share information if the law requires it, or to protect someone's safety.
How long we keep it
- Contact form messages and support tickets: up to 3 years after our last contact.
- Billing records: 7 years, because tax law requires it.
- Client systems data: only while we provide the service, unless you ask us to keep a copy.
How we protect it
We use the same practices we put in place for our clients: single sign-on with access limited to the people who need it, encrypted connections, a password vault instead of shared passwords, and regular backups.
Your choices, and deleting your data
You can ask us for a copy of the information we hold about you, or ask us to correct or delete it. Email support@serverguys.us with the subject "Privacy request" and tell us what you want. We will confirm it is you and reply within 30 days. We may need to keep billing records the law requires.
If you connected with us through Facebook or Instagram and want that data deleted, send the same email, or message our page, and we will delete what we hold.
Children
Our services are for businesses. We do not knowingly collect information from children under 13.
Changes
If we change this policy in a way that matters, we will update the date at the top of this page and, for current clients, tell you by email.